Track your order

Track Your Order

We know how exciting it is to receive your order — and we want you to feel confident every step of the way.

How to Track

Once your order ships, you’ll receive a confirmation email with:

• Your tracking number

• A direct tracking link

• Estimated delivery date

If you created an account, you can also track your order anytime by logging in and visiting My Orders.

Didn’t Receive a Tracking Email?

Please check your spam or promotions folder. If you still can’t find it, contact us at:

📧 support@serpentevn.co
Include your order number so we can assist you quickly.

Tracking Not Updating?

Sometimes tracking updates take 24–48 hours after shipping. If it hasn’t updated after that time, reach out — we’re happy to help.

Your satisfaction matters to us. We’re here if you need assistance.