Terms and conditions

At Serpente, we believe trust and transparency are the foundation of lasting relationships.
Every policy reflects our commitment to quality, care, and respect — for our customers, partners, and planet.

We ship worldwide from Vietnam. Orders are processed within 1–2 business days and delivered within 3–7 business days domestically, or 7–14 days internationally depending on destination.
Once shipped, you’ll receive a confirmation email with a tracking link to follow your order’s journey.

We want you to feel confident in every Serpente piece.
If you’re not fully satisfied, we accept returns or exchanges within 14 days of delivery for unworn, unwashed items with original tags.
To initiate a return, contact us at support@serpentevn.co — our team will guide you through the simple process.

Your privacy is sacred to us.
We collect only essential information needed to process and deliver your order safely.
All data is handled securely and never shared with third parties for marketing without your consent.

By shopping with Serpente, you agree to our terms of service, which ensure fair use, transparent transactions, and respect between brand and customer.
We reserve the right to update our policies to serve you better, and all updates will be posted here.

Contact Us: support@serpentevn.co