Help Centre

We’re here to make your experience smooth and enjoyable.

When will my order ship?
Orders ship within 1–3 business days.

Can I change my order after placing it?
If your order hasn’t shipped, contact us immediately and we’ll do our best to help.

Do you ship internationally?
Yes! Shipping times and fees are calculated at checkout.

What if my item is damaged?
Email us within 48 hours with photos and your order number.

Our support team is ready to assist you.

📧 support@serpentevn.co
Response time: within 24–48 business hours

We’re committed to providing friendly, helpful service.