Return Policy
Return Policy
Your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.
Return Window
You may request a return within 7 days of receiving your order.
Eligibility
To qualify for a return:
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Item must be unused and in original condition
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Item must be in original packaging
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Proof of purchase is required
Non-Returnable Items
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Final sale items
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Gift cards
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Personalized/custom products
How to Start a Return
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Email support@serpentevn.co with your order number
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Tell us the reason for your return
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We’ll provide return instructions
Please do not send items back without contacting us first.
Refunds
Once we receive and inspect your return:
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Refunds are processed within 5–7 business days
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Refunds are issued to your original payment method
Shipping costs are non-refundable unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos, and we’ll make it right.